You want to return your goods? No problem! You have a 30-day right of return from the date you receive the goods (see GTC).If you don't like a part of your order, we ask you to return it to our warehouse as described below:

Step 01:

You don't like the product?
30 days for return

Step 02:

Download the return form and
fill it out

Step 03:

Return goods originally packed to our warehouse

Step 04:

Within 14 days
you will receive
your refund

If you have a customer account, please log in and use the return form, in case of guest orders, please send us a mail in advance to service@urban-zweirad.de to initiate all further steps.

Furthermore, when shipping the goods, please make sure that they are sent in their original packaging in one box.

Our return address is as follows:

incubado GmbH
Tor 24&25
Lentföhrdener Str. 12
24576 Weddelbrook
Deutschland

Unfortunately, we can't accept freight collect returns, thank you very much.

As soon as your shipment has arrived at our warehouse, we will arrange your refund.Please note that this may take up to 14 days.

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